Frequently Asked Questions

Last Updated: June 2026
1. Where do you deliver?

We currently deliver in Ahmedabad, nearby areas, and across selected locations in India.

2. How long does delivery take?

Estimated delivery times are:

  • Ahmedabad & Nearby Areas: 3–5 business days
  • Rest of Gujarat: 3–5 business days
  • Rest of India: 4–8 business days

Delivery times may vary depending on your location and courier operations.

3. Do you offer Cash on Delivery (COD)?

If you're in Ahmedabad, you can enjoy our Inspect & Pay service, allowing you to inspect your watch before making the payment.

For deliveries outside Ahmedabad and nearby areas, we currently accept Prepaid Orders only.

4. Is shipping free?

Yes, FREE Shipping is available on all orders across India.

5. How can I track my order?

Once your order has been dispatched, we'll share your tracking details via WhatsApp.

6. Can I return my order?

Yes. If you're not completely satisfied with your purchase, you can request a return within 72 hours of delivery, provided:

  • The watch is unused and in its original condition.
  • Protective plastic films, tags, and stickers have not been removed.
  • All original packaging, accessories, and documents are returned.
  • The watch has not been resized, worn, or damaged.

Please refer to our Return & Refund Policy for complete details.

7. What should I do if I receive a damaged or incorrect product?

Please contact us within 72 hours of delivery and share:

  • Your Order ID
  • An unboxing video (starting from the sealed package being opened)
  • Clear photos of the issue

We'll do our best to resolve the issue as quickly as possible.

8. Can I cancel my order?

Yes. Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

9. Do your watches come with a warranty?

Yes. All Avyelle watches are covered by a 6-month warranty from the date of delivery.

The warranty covers manufacturing defects and movement-related issues under normal use.

The warranty does not cover accidental damage, scratches, broken glass, normal wear and tear, misuse, unauthorized repairs, or damage caused by improper handling.

10. How can I contact Avyelle?

If you have any questions or need assistance, email us at avyelle.in@gmail.com. We'll be happy to help.

Have another question? Reach out to us anytime at avyelle.in@gmail.com.